FirmDesign values highly the strong relationships we have with our customers. Data collection technology at FirmDesign will be handled with full and proper respect for the privacy of our customers.

To protect your privacy, you can visit the FirmDesign site without identifying yourself or having to reveal any information about yourself.

• We do not collect personal information when you visit our site unless you log on, place an order or register with us.
  
• When you log on to our site, we will ask you your e-mail address and user ID, which is usually your name.
  
• We have a monthly newsletter with specials available to make your shopping and purchasing experience easier. Should you decide to subscribe, we will send you your requested information from time to time. You may unsubscribe at any time. Subscription to this service is optional and free.
  
• When you submit feedback or questions via e-mail, or contact us for information about our Web site, we will request your name and e-mail address. We use this information solely to respond to your inquiries.
  
• When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. We may ask for other information to enable us to improve our site or to send you special offers.
  
• Our site contains links to other sites. FirmDesign is not responsible for the privacy practices or the content of other Web sites.
  
• By default all web server log files capture IP addresses. We may use your IP to help diagnose problems with our server, administer our web site and to track web usage. This information is used internally and is not shared with anyone else.

A cookie is a small amount of information sent from a Web server to your computer. We use cookies when someone logs into our site, to maintain that log in, to retain log in information, if requested, and for the service of our shopping basket. We do not use cookies for marketing, promotional or advertising purposes, nor do we use cookies to track your Internet activity before or after you leave firmdesign.com.au. Any activity while you are at firmdesign.com.au may be monitored.

Your computer will only store a maximum of 2kb of cookies. They are deleted on a first in first out basis. No other company has access to our cookies. 

FirmDesign has found that attractive, graphics-rich emails are a quick, effective and low-cost way to communicate with customers and prospects about new products, clearance and auction items. We maintain an opt-out, user-customizable subscription service of email addresses of people requesting promotional emails.

We do not want to send emails to you if you would prefer not to receive them. Therefore, every email provides a way for you to unsubscribe from future emails. We also have administrative procedures in place to remove email addresses and domains that consistently send failure messages to our email servers.